{"id":101,"date":"2024-05-08T15:32:04","date_gmt":"2024-05-08T15:32:04","guid":{"rendered":"https:\/\/jntech.cl\/wp\/?p=101"},"modified":"2025-08-07T15:01:05","modified_gmt":"2025-08-07T19:01:05","slug":"vicidial","status":"publish","type":"post","link":"https:\/\/jntech.cl\/wp\/?p=101","title":{"rendered":"\ud83d\udccaVICIDIAL: Software de Contact Center de C\u00f3digo Abierto."},"content":{"rendered":"<p style=\"text-align: justify;\" data-start=\"135\" data-end=\"515\"><strong data-start=\"135\" data-end=\"147\">VICIDIAL<\/strong> es una soluci\u00f3n de c\u00f3digo abierto especialmente dise\u00f1ada para la gesti\u00f3n de <strong data-start=\"224\" data-end=\"247\">centros de contacto<\/strong>. Cuenta con capacidades de <strong data-start=\"275\" data-end=\"298\">marcador predictivo<\/strong> y permite manejar campa\u00f1as de llamadas <strong data-start=\"338\" data-end=\"371\">entrantes, salientes y mixtas<\/strong>, por lo que es ampliamente utilizado en <strong data-start=\"412\" data-end=\"428\">call centers<\/strong> y <strong data-start=\"431\" data-end=\"450\">contact centers<\/strong> enfocados en ventas, atenci\u00f3n al cliente y gesti\u00f3n de cobranzas.<\/p>\n<p data-start=\"517\" data-end=\"701\">Este sistema se integra directamente con <strong data-start=\"558\" data-end=\"570\">Asterisk<\/strong>, la reconocida PBX de c\u00f3digo abierto, convirti\u00e9ndolo en una plataforma robusta para la operaci\u00f3n de centros de contacto completos.<\/p>\n<p data-start=\"703\" data-end=\"753\">Entre sus principales caracter\u00edsticas se incluyen:<\/p>\n<ul data-start=\"755\" data-end=\"1173\">\n<li data-start=\"755\" data-end=\"896\">\n<p data-start=\"757\" data-end=\"896\">Interfaz de <strong data-start=\"769\" data-end=\"795\">agente web interactiva<\/strong>, accesible desde cualquier navegador moderno, que entrega informaci\u00f3n y herramientas en tiempo real.<\/p>\n<\/li>\n<li data-start=\"897\" data-end=\"1009\">\n<p data-start=\"899\" data-end=\"1009\">Panel de administraci\u00f3n <strong data-start=\"923\" data-end=\"946\">basado en navegador<\/strong>, desde el cual se pueden configurar campa\u00f1as, agentes y colas.<\/p>\n<\/li>\n<li data-start=\"1010\" data-end=\"1096\">\n<p data-start=\"1012\" data-end=\"1096\">Acceso a m\u00faltiples <strong data-start=\"1031\" data-end=\"1058\">reportes en tiempo real<\/strong> y estad\u00edsticas hist\u00f3ricas detalladas.<\/p>\n<\/li>\n<li data-start=\"1097\" data-end=\"1173\">\n<p data-start=\"1099\" data-end=\"1173\">Soporte para m\u00faltiples campa\u00f1as simult\u00e1neas y gesti\u00f3n avanzada de agentes.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1175\" data-end=\"1397\">Gracias a su arquitectura flexible y sin costos de licenciamiento, VICIDIAL es una alternativa ideal para organizaciones que buscan una soluci\u00f3n escalable, personalizable y eficiente para sus operaciones de contact center.<\/p>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-thumbnail\"><a href=\"https:\/\/jntech.cl\/wsp\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/jntech.cl\/wp\/wp-content\/uploads\/2025\/03\/wsp-150x150.png\" alt=\"\" class=\"wp-image-392\"\/><\/a><\/figure>\n<\/div>\n\n\n<p class=\"has-accent-color has-text-color has-link-color wp-elements-ecf03c5f1b3b8189423843a11ccbb282\"><strong>Interfaz de administraci\u00f3n.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"930\" height=\"540\" src=\"https:\/\/jntech.cl\/wp\/wp-content\/uploads\/2024\/05\/image-1.png\" alt=\"\" class=\"wp-image-106\" srcset=\"https:\/\/jntech.cl\/wp\/wp-content\/uploads\/2024\/05\/image-1.png 930w, https:\/\/jntech.cl\/wp\/wp-content\/uploads\/2024\/05\/image-1-300x174.png 300w, https:\/\/jntech.cl\/wp\/wp-content\/uploads\/2024\/05\/image-1-768x446.png 768w\" sizes=\"auto, (max-width: 930px) 100vw, 930px\" \/><\/figure>\n\n\n\n<p class=\"has-accent-color has-text-color has-link-color wp-elements-dea95b3b903c9bfeb28e7c947f4675c9\"><strong>Interfaz de agente.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"755\" height=\"484\" src=\"https:\/\/jntech.cl\/wp\/wp-content\/uploads\/2024\/05\/image.png\" alt=\"\" class=\"wp-image-105\" srcset=\"https:\/\/jntech.cl\/wp\/wp-content\/uploads\/2024\/05\/image.png 755w, https:\/\/jntech.cl\/wp\/wp-content\/uploads\/2024\/05\/image-300x192.png 300w\" sizes=\"auto, (max-width: 755px) 100vw, 755px\" \/><\/figure>\n\n\n<div class=\"wp-block-image is-style-rounded\">\n<figure class=\"aligncenter size-thumbnail is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/jntech.cl\/wp\/wp-content\/uploads\/2025\/08\/EDOp-150x150.png\" alt=\"\" class=\"wp-image-841\" style=\"width:73px;height:auto\" srcset=\"https:\/\/jntech.cl\/wp\/wp-content\/uploads\/2025\/08\/EDOp-150x150.png 150w, https:\/\/jntech.cl\/wp\/wp-content\/uploads\/2025\/08\/EDOp-300x300.png 300w, https:\/\/jntech.cl\/wp\/wp-content\/uploads\/2025\/08\/EDOp.png 500w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/figure>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>VICIDIAL es una soluci\u00f3n de c\u00f3digo abierto especialmente dise\u00f1ada para la gesti\u00f3n de centros de&hellip;<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-101","post","type-post","status-publish","format-standard","hentry","category-voip"],"_links":{"self":[{"href":"https:\/\/jntech.cl\/wp\/index.php?rest_route=\/wp\/v2\/posts\/101","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jntech.cl\/wp\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jntech.cl\/wp\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jntech.cl\/wp\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/jntech.cl\/wp\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=101"}],"version-history":[{"count":10,"href":"https:\/\/jntech.cl\/wp\/index.php?rest_route=\/wp\/v2\/posts\/101\/revisions"}],"predecessor-version":[{"id":879,"href":"https:\/\/jntech.cl\/wp\/index.php?rest_route=\/wp\/v2\/posts\/101\/revisions\/879"}],"wp:attachment":[{"href":"https:\/\/jntech.cl\/wp\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=101"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jntech.cl\/wp\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=101"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jntech.cl\/wp\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=101"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}